Emergency website outage contact
If your website is out of service during off-business hours
If your eMerchantClub website is offline (not working) during non-business hours, please use this form to contact our on-call Technical Support team.
This form can be used during the following hours:
Monday – Friday 6 pm through 7 am Pacific
Saturday and Sunday all day
- Only use this form if your website is completely offline or experiencing a catastrophic issue.
- Our on-call technical team will review your request and contact you if necessary.
- All non-emergency requests will not be reviewed. Only use this form during non-business hours.
For issues or questions about your website during regular business hours, please call Technical Support at 1-877-384-4691.
Our normal business hours are 7 am to 6 pm Mountain Standard Time.